FREQUENTLY ASKED QUESTIONS

What is Shop Pay ?

 

Shop Pay is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information so that they can complete their transaction faster the next time they are directed to the Shopify checkout. 

 

How long does it take to process & ship my order?

 

Orders are processed and shipped within 1-2 business days unless otherwise stated. Should a product be out of stock, you will be notified immediately with an estimated processing and shipping date.

 

What are the Shipping Rates & Delivery Times? 

 

Free Standard Shipping in Canada via Canada Post with an estimated delivery within 5-7 business days. 
U.S. Shipping - Flat Rate of $15.00 shipped via Canada Post (Tracked) with an estimated delivery of 10-15 business days . 
For International Orders, there is a flat rate of $15.00 (Tracked) with a $75.00 minimum order.
International orders are shipped via Canada Post with estimated delivery in 20-30 business days.
We are not responsible for any duties, taxes or custom delays.
Delivery times are estimates only. 

Do you offer Refunds or Exchanges?

We do not offer any refunds or exchanges on bracelets for health reasons. However if your bracelet arrives damaged, we will offer a refund if we are notified and the item is returned to us. (See below).

 

How do I take care of my Bracelet?

  

Stones can get chipped or scratched. Please store in the pouch received with your purchase.

Rolling the bracelet over the hand rather than stretching it over your hand will help retain the life of the elastic.

Do not wear in water, leave in direct sunlight or spray perfume directly on the bracelet. If dirty, stones can be wiped gently with a damp cloth.

 

Willow Pond is committed to your satisfaction. Should a piece need repair within 30 days from purchase you can return the item to us in a bubble envelope. The item will then be repaired & returned back to you at no charge.

 

Updated February 2024